Hi everyone! I have created this page to help answer some common questions you might have. I will do my best to update this page as things might change. Happy sewing everyone!
Our website link: www.nerdartistry.com
(Please allow 24 hours for a response)
Other Social Media Handles:
Packing and Shipping: Monday through Friday from 8am to 6pm
Email/ Customer Service: Monday through Saturday. Please allow 24 hours for an email response.
I am a one woman show. I do all of the packing, shipping, design creation and customer service. Please be patient with me. When there is a large amount of shipping that needs to be done, my husband will help after he gets done working.
**We reserve the right to refuse services based on fraudulent claims through us or another custom fabric company, derogatory communications, harassment and/ or any customer we consider who is at high risk to scam our business.**
** We ask for you to contact us via email at email@example.com if you have concerns or questions regarding your order. Please allow 24 hours for a response. IF a claim is filed without notifying us first and/ or you refuse to communicate via email, we will close and refund all orders immediately. And you will no longer be able to purchase from us in the future or anyone who resides at that same address. **
We no longer offer pre-order fabric because too many of our designs ended up in dump groups, as well as, other fabric groups. Please keep in mind we pay a lot of money to have our designs created for us. We do offer a limited amount of retail. For sanitary reasons, fabric is non-refundable. The bases that I currently carry in retail is cotton woven, cotton spandex, bamboo spandex, PUL and vinyl.
Cotton Woven: 100% Cotton 145 GSM 58”
Cotton Spandex: 95% Cotton 5% Spandex 260 GSM 58”
Bamboo Spandex: 95% Bamboo 5% Spandex 250 GSM 58”
PUL: 100% Polyester 160 GSM 58”
Vinyl: 12 inches by WOF. All vinyl is sent rolled in a MFRB. I will not send vinyl folded. It ruins it.
**BECAUSE OF THE ODD SHAPE OF VINYL. IF YOU PURCHASE VINYL WITH ANY OTHER ITEMS THAT ISN’T VINYL, YOU WILL BE CHARGED SEPERATE SHIPPING CHARGES. IF I CAN COMBINE THE SHIPPING I WILL, AND EITHER REFUND THE DIFFERENCE OR GIVE YOU A GIFT CARD DEPENDING HOW YOU PAY.**
We no longer offer a regular pre-order. However, If I have a group of designs I am going to retire, I will offer a very short flash pre-order. Once the pre-order ends, those designs will no longer be available for retail, pre-order or custom sewn items. You will not be available to purchase more than 2 yards of a specific design. Also, all pre-orders will be capped. The turnaround time for pre-order fabric is an estimate given to me by my printer before I run the pre-order. I will post the turnaround time for that pre-order on the website home page, on the cover photo of the Nerdartistry Group and the cover photo of the Nerdartistry business page. For sanitary reasons, fabric is nonrefundable and can’t be returned for any reason.
**IF YOU MAKE MULTIPLE ORDERS WHERE YOU BUY MORE THAN 2 YARDS OF A SPECIFIC DESIGN, THEN YOU MESSAGE ME TELLING ME YOU WANT TO COMBINE YOUR ORDER, I WILL CANCELS ALL ORDERS MADE BY YOU**
FLAWED/ SHORT CUT FABRIC
Sometimes, but not often I get flawed fabric from my printer. I can not use this fabric to make items and I can not sell it at full price. I sell this fabric at a severely discounted price. On the listing, it will state what the flaw is. Make sure you read the listing carefully. Fabric is non refundable.
Short cuts is an odd cut of fabric I sell at a severely discounted price. Make sure you read the listing carefully. Fabric is non refundable.
Nerdartistry does combine shipping on retail orders, RTS items and custom orders as long as they are ordered within one week of each other. There is not a code for it. When it comes time to ship, I will put the item in the smallest box it will fit in without damaging the product. The difference will either be refunded or given in the form of a gift card.
**IT IS UP TO YOU TO EMAIL ME OR PM ME TO TELL ME YOU ARE GOING TO HAVE MULTIPLE ORDERS. ONCE YOU HAVE MESSAGED ME, I WILL HOLD YOUR ORDER UNTIL YOU MESSAGE ME AND TELL ME ALL OF YOUR ORDER NUMBERS.**
WE DO NOT CANCEL ORDERS FOR ANY REASON. PLEASE MAKE SURE YOU REALLY WANT THE PRODUCT BEFORE YOU PURCHASE IT.
TURN AROUND TIMES
Retail: turnaround time is 3 to 7 business days. Business days do not include weekends and holidays.
Custom Orders: Custom orders like purses, wallets, laptop bags, underwear and tumblers is a week to one month. Once my custom turn around time reaches a month, I will shut down custom items until the following month.
RETURNS/ REFUNDS/ EXCHANGES
There is absolutely no returns on anything. I only want to offer the best products to my customers and I can’t guarantee that if a product has been used. Please make sure you really want the item before you buy it.
All custom orders are handmade specifically for the person who purchase it. I will always have a size and measurement chart listed on the items page. Please read it carefully and measure. Different patterns will fit people differently.
Full payment is due at the time of purchase. Absolutely no exceptions. I do offer Sezzle if you need to break up the purchase into payments.
Custom order turn around times is a week to one month. This doesn’t include shipping time. This only includes the time for me to sew or craft it. Due to the uncertainty of shipping times and shipping delays, I no longer quote shipping times in my turn around times. Once my turn around times reach one month, I will shut down custom orders for the remainder of that month and won’t reopen until the following month.
I only order a specific amount of each design. Once I run out of a specific design, it will be marked as sold out even if that months pre-order is still open.
The designs I offer will rotate each month. I will never offer a design more than twice in one year.
Anyone is free to use and sell items you made with our patterns.
Anyone is more than welcome to do a how to video on youtube or another video site. If you would like to email me and tell me you are doing one, I would be more than happy to post it to the Nerdartistry social media sites.
**UNDER NO CIRCUMSTANCES MAY YOU RESELL OUR PATTERN AS YOUR OWN, GIVE IT TO ANYONE FOR FREE OR POST OR UPLOAD ANY PART OF THE PATTERN TO ANY SOCIAL MEDIA SITES OR GROUPS. ANYONE FOUND TO VIOLATE THIS WILL BE BANNED FROM BUYING ANYTHING FROM NERDARTISTRY**
Please feel free to contact me at anytime at firstname.lastname@example.org Please allow 24 hours for a response. I do not answer emails on Sundays. If you want to make sure I get a message please email me. There has been several times I have not gotten a message on messenger or Instagram.
*WE ARE NOT RESPONSIBLE FOR ANY MESSAGES NOT RECIEVED IT THEY WERE SENT VIA A SOCIAL MEDIA MESSAGING SYSTEM**
**WE RESERVE THE RIGHT TO UPDATE AND CHANGE ANY OF OUR POLICIES WITHOUT NOTICE OR UPDATING THIS PAGE**