FAQ

Hi everyone! I have created this page to help answer some common questions you might have. I will do my best to update this page as things might change. Happy sewing everyone!

 

Email: nerdartistrycustomerservice@gmail.com

(Please allow 24 hours for a response)

 

Business Hours

Packing and Shipping: Monday through Friday from 8am to 6pm

Email/ Customer Service: Monday through Saturday. Please allow 24 hours for an email response. 

 

I am a one woman show. I do all of the packing, shipping, design creation and customer service. Please be patient with me. When there is a large amount of shipping that needs to be done, my husband will help after he gets done working.

**PLEASE NOTE: If you order retail and pre-order in the same order, you will be charged two separate shipping charges because they are sent at two separate times. I will not hold orders, so they can be shipped at the same time. **

 

**We reserve the right to refuse services based on fraudulent claims through us or another custom fabric company, derogatory communications, harassment and/ or any customer we consider who is at high risk to scam our business.**

 

** We ask for you to contact us via email at nerdartistrycustomerservice@gmail.com if you have concerns or questions regarding your order. Please allow 24 hours for a response. IF a claim is filed without notifying us first and/ or you refuse to communicate via email, we will close and refund all orders immediately. And you will no longer be able to purchase from us in the future or anyone who resides at that same address. **

 

FABRICS

BASE

BLEND

GSM

WIDTH

Cotton Woven

100% Cotton

150 GSM

58”

Cotton Spandex

95% Cotton 5% Spandex

260 GSM

58”

Bamboo Spandex

95% Bamboo 5% Spandex

250 GSM

58”

French Terry

95% Cotton 5% Spandex

260 GSM

58”

PUL

100% Polyester

160 GSM

58”

Swim

88% Polyester 12% Spandex

220 GSM

58”

Squish

95% Polyester 5% Spandex

300 GSM

58”

Minky

100% Polyester

230 GSM

58”

Canvas

100% Cotton

250 GSM

58”

 

FLASH PRE-ORDERS

I am primarily a retail shop, but I do run a flash pre-order the last week of every month for 7 days. I only sell full yards in pre-order. I will not combine orders if you choose to order more than once during a pre-order.  There is a 6 to 10 week turnaround time on all pre-orders.

RETAIL FABRIC

I only carry cotton woven and cotton spandex in retail. Every once in a while, I will run a retail special where I will have other bases, but it will not be a regular thing. All retail is pre-cut! If you want a continuous cut please order during a flash pre-order. There is a 3 to 7 business day turn around time on all retail. I will post in the Nerdartistry facebook group the day before and a couple of hours before new retail goes live on the website. 


COMBINING ORDERS

Nerdartistry doesn’t combine orders for any reason!

 

BULK ORDERS & DISCOUNT

I offer a 10% off discount to anyone who orders 10 yards or more of fabric in a single order. Use the discount code BULK10 The code is case sensitive. THIS DISCOUNT IS ONLY GOOD ON PRE-ORDER FABRIC!


This discount code is not good with any other discounts or sales. This discount code is ONLY good on regularly priced fabric and zipper pulls.


**Please note: Any orders caught using this discount and they haven’t ordered 10 or more yards of fabric will be canceled. You will also be banned from the Facebook group and you and anyone living at that same address will be banned from any future purchases.**


CANCELATIONS

Retail/ Pre Order: You can cancel your order within 24 hours of payment. Absolutely NO cancelations or refunds will be issued after 24 hours of payment. Please allow 7 to 10 business days for a refund. REFUNDS WILL NOT HAPPEN ANY SOONER! You must send an email to nerdartistrycustomerservice@gmail.com ONLY! NO messages sent via facebook messenger, facebook page, instagram, ECT will be accepted. ONLY email please. Your email must include the name on the order and the order number.


**Please note: Due to the change in PayPal policies, I will not be allowing any cancelations of orders where PayPal was the payment option. **


**Please note: You can not cancel an order because you find out I will be running a sale. I will charge a 10% restocking fee to all cancelled orders repurchased during a sale. **


TURN AROUND TIMES

Retail:  turnaround time is 3 to 7 business days. Business days do not include weekends and holidays. 


Pre-Order:  turnaround time is 6 to 10 weeks from the round end dates. Hopefully once COVID is over the turnaround time for preorder will go down. I will keep everyone updated when I receive and start packing preorders on our Facebook group. I will also have a doc in the files section in our Facebook group with each rounds send off dates, when it is received and when it has all been shipped. If there are any issues with a round such as times or reprints needed I will post it in the Facebook group and email customers to let them know. If you make a pre-order through me please make sure you use an e-mail address you check regularly. 


RETURNS/ REFUNDS/ EXCHANGES

There are no returns, refunds or replacements unless the fabric you received is flawed. The only accepted flaws are:

  • The fabric has a flaw larger than the size of a nickel. NO flaws smaller than a nickel will be accepted.
  • The flaw is not along the selvage.

It is very important you inspect your fabric when you receive it!  

You only have one week from the time your fabric is delivered to receive a refund or exchange. You must send an email to nerdartistrycustomerservice@gmail.com with your name, the order number, an explanation of the flaw and an attached photo of the flaw.   NO messages sent via facebook messenger, facebook page, instagram, ECT will be accepted. ONLY email please. Please allow 24 to 48 hours for a response. I do not answer emails on Saturdays or Sundays.

**Fabric that has been cut or washed is not eligible for a refund or exchange.**

*Fabric that has been sold at a discounted price on the website listed as being flawed IS NOT eligible for a refund/ return or exchange. *


Flaws and Imperfections are to be expected near the selvage area.


Please feel free to contact me at anytime at nerdartistrycustomerservice@gmail.com Please allow 24 hours for a response. I do not answer emails on Sundays.


For updates, giveaways, sew-alongs, craft alongs and sneak peaks join my facebook group Nerdartisrty Fabrics


Please Do not message me on Facebook or any other social media platform. I don't always get the messages.